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Payment FAQ
What payment methods do you accept?

We currently offer these payment methods.

  1. Credit Card - VISA, Master Card, American Express, JCB
  2. Debit card
  3. Paypal
  4. Apply pay
  5. Google pay
  6. Klarna/Afterpay
Are my payments secure?

Yes, it’s 100% Secured. We do not share any information we collect through orders or contact inquiries. The information is solely used to complete your order or respond to your inquiry.

Which currencies can I shop in?

GBP (£) will be the default currency in our store. If your local currency isn't available, your order will be charged in pounds sterling at a competitive exchange rate.

I'm having trouble completing my payment?

Please double check that your shipping and billing details are complete and correct, and try to check out using a different web browser or try again with an alternative payment method. If you still have an issue, please let us know, or contact your bank about the payment.

Why does my card payment fail?

Payment failures are commonly caused by the following reasons:

(a)Card Declined (e.g., insufficient funds, suspected fraud).

(b)Incorrect Information (e.g., card number, CVV, expiry date).

(c)3D Secure Authentication Failure (if your card requires additional verification).

(d)Payment Limit or Card Restrictions (set by your bank or card issuer).

(e)Bank Processing Issues (temporary connectivity/authorization errors).

(f)International Card Restrictions (geographic or currency limitations).

 

If your payment fails, please contact your bank or card issuer immediately to clarify the specific cause and resolve the issue.

What if my question isn’t covered here?

If you can’t find the answer you’re looking for, our team is here to help. Simply reach out to us at info@realdick.co.uk, and we’ll get back to you as soon as possible. Your satisfaction is our priority, so don’t hesitate to ask—we’re happy to assist!